Returns
To return a customized product from Quick Stitch Embroidery, LLC: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at Helena@quickstitchemb.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Items that have not been decorated can be returned. However, they are subject to a 25% restocking fee, in addition to shipping to get it back to the supplier.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that have been decorated cannot be returned. Non-decorated items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
Replacements: Decorated items that did not hold up within 30 days of receipt of product will be fixed and/or replaced at no charge. Garments that did not hold up within 30 days of product will not be the responsibility of Quick Stitch Embroidery, LLC to replace, as we do not directly make the garments.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Quick Stitch Embroidery, LLC - Returns
15330 Perrytown Street Hudson, CO 80642
